A water main break at Brigham & Women’s Hospital in Boston has disrupted the IVF treatment of over 300 patients. This unforeseen incident, which occurred on Christmas eve 2023, has since left the patients in a state of distress as they grapple with the uncertainty of their treatment plans.

The water main break led to the shutdown of the hospital’s reproductive and infertility unit, and it’s likely to be closed for month, the hospital said via a post on social media.

The scheduled procedures for ongoing IVF treatments and new treatment cycles have all been halted and the patients are naturally distressed. However, the hospital reached out to the patients offering them a resolution.

“Our clinical teams have reached out to all impacted patients, offering them the opportunity to move forward with egg retrievals and fresh embryo transfers with their same clinical teams at an alternative site,” the statement read in part.

Fortunately, all frozen embryos and eggs in storage tanks were unaffected by the water.

Boston - water main break disrupted IVF for 300 patients

The emotional toll of such a disruption is usually high, as patients have invested significant time, money, and hope into their fertility treatments.

This incident at Brigham & Women’s Hospital serves as a stark reminder of the vulnerability and uncertainty faced by IVF patients. It highlights the importance of robust contingency plans in the healthcare system to minimize the impact of unexpected events on patients’ lives.

How did the water main break happen?

Brigham & Women’s Hospital, located in Boston, Massachusetts, is a renowned medical institution specializing in women’s health and fertility treatments.

A water main break is the rupture or a severe leak in any of the underground pipes that supply water to a particular area, such as a hospital or a neighborhood. It can result in a sudden loss of water supply or a significant reduction in water pressure, which can affect the availability of clean water for drinking and sanitation as well as the proper functioning of essential systems and services, including those within a hospital.

At around 1 AM on Christmas eve, the pipe broke while some repair work was going on the hospital’s 8th floor. The Brigham engineering teams and the Boston Fire Department reached immediately and within 30 minutes the source of the leak was identified and the water was turned off.

However, all the flooding caused damage to walls of several areas of the hospital, including the IVF clinic, making the frozen embryos inaccessible.

Challenges faced by the patients

The water main break at Brigham & Women’s Hospital has presented numerous challenges for the IVF clinic and the affected patients. From a logistical standpoint, the clinic has had to navigate the complexities of managing a sudden disruption in a critical department while ensuring the safety and protection of the stored gametes.

On the other hand, the patients, some of whom have spent months in IVF treatments, need to be informed and reassured.

Distressed patients for IVF in Boston

There have been several reports of patients being unsuccessful in their attempts to speak directly with someone from their IVF team.

“…all of the hard work and appointments and tough procedures was finally going to get us closer to having a baby,” a patient told Boston 25 News. “And to have that all come crashing down on Christmas, nonetheless, it was soul-crushing.”

She said she was informed via a Christmas voicemail from a doctor she’s never met at the Brigham and Women’s Center for Infertility and Reproductive Surgery.

She was going to start blood work for her upcoming embryo transfer the very next day. “We’re hanging on to a glimmer of hope here and, you know, hoping to get just an ounce of communication,” she reportedly said.

“Just the temporary closure of the facility is very emotional for people, and so that’s why we tried to help as quickly as we could, and there’s a lot of online support in the fertility and family building community as well which is great,” said Kate Weldon LeBlanc, Executive Director of Resolve New England, a nonprofit that supports people with fertility and family building challenges

“It can feel really magnified for a fertility patient,” she said while talking to Boston.com

The sudden disruption in their IVF treatments forced the patients to make difficult decisions and rearrange their lives around the uncertainty. 

Another patient, who’s waiting for a rescheduling call from the hospital, told the the Boston Globe: “It just felt like hope was taken away. I know it’s a matter of waiting. But every day with IVF feels like an eternity.”

Not the first flood

It is not the first time that the clinic has flooded. Back in 2014, they had trouble with a waterline burst, which caused destruction of many documents and prompted them to have an emergency backup plan in place.

After the current flood, the hospital said it plans to install water shutoffs on multiple floors so these issues are not repeated in future.


The water main break at Brigham & Women’s Hospital is a powerful reminder of the vulnerability and uncertainty faced by IVF patients every day. It also underscores the importance of robust contingency plans within the healthcare system.

Effective communication channels, complete documentation, transparent updates would be very helpful for the patient to make decisions about their treatment plans and manage the associated emotional stress. Clear communication not only helps alleviate anxiety but also fosters trust between patients and healthcare providers.

There is also value in medical collaboration and partnerships. In times of crisis, the ability to work together with other institutions and doctors is crucial to finding solutions and minimizing the impact on patients.

Keeping these points in mind, healthcare institutions can better prepare for and respond to unexpected events, ensuring that the well-being and care of patients remain at the forefront.

A water main break disrupted IVF for 300 patients at the Brigham and Women’s Center for Infertility and Reproductive Surgery in Boston. The hospital is trying to assuage the patients’ concerns by offering alternatives.
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