Privacy Policy

When you interact with Infertility Aide, we may collect a combination of the following data types:

• a. Personal Identifiers

  Includes your full name, email address, phone number, date of birth, gender, and city/country.

• b. Medical Information (PHI and Non-PHI)

  We collect data related to your fertility journey including test results (e.g., AMH, FSH, semen analysis), diagnostic reports, prior treatments, medical history, and conditions disclosed during consultations or in forms. This data may constitute Protected Health Information (PHI) under HIPAA.

• c. User-Generated Content

  Posts, reviews, and feedback submitted to the site, including those in public forums. Patient feedback on doctors and clinics is described in section 4.

• d. Demographic and Geolocation Data

  We collect general location information (such as city or region) based on your IP address to help us provide location-specific services. We may also collect demographic data such as age and gender for analytics and matching.

• e. Analytics and Usage Data

  Information such as your browser type, device, referring page, time spent on pages, and interactions with the site is collected via cookies and analytics tools. This helps us understand how users engage with the platform and improve our services.

• f. Unique User Identification

  Each user is assigned a unique user ID, which is used internally and displayed publicly in forums and other non-sensitive areas. Personal details are never displayed publicly.

We securely store your medical history and test information as part of your account profile. You may access and download your records at any time. These records are used solely to assist with personalized recommendations and coordination with doctors.

Medical data is stored for as long as necessary to fulfill the purpose for which it was collected, unless you request deletion or unless required by law to retain it.

We use the information collected for the following purposes:

• To match you with suitable fertility specialists based on your profile
• To facilitate bookings, consultations, and medical coordination
• To personalize and improve your experience on the site
• To analyze site performance and optimize services
• To manage account-related communications and updates
• To collect patient feedback, publish reviews and calculate the IA Score for doctors and clinics
• To keep the platform safe, including reviewing feedback, reports and messages sent to our support team
• To comply with legal, regulatory, and security requirements

We do not sell or rent your personal data to third parties.

When a treatment is marked as completed, we invite you to rate the care you received. We collect:

• Your scores for the doctor and for the clinic's cleanliness and infrastructure, staff helpfulness and communication, and waiting time and punctuality
• Any written reasons and comments you add
• The consultation or treatment the feedback relates to

Feedback window. You have 7 days to give feedback. If you do not respond, we record the treatment as "no issues reported", which counts as a 10/10 experience in the IA Score. We tell you this in our reminder email before the window closes.

What is shown publicly. Published feedback shows your unique user ID, age, gender, city or country, diagnosis, procedure, outcome, scores and written feedback. Your name and contact details are never shown.

Private feedback. If you choose "Keep private", only the Infertility Aide team sees that text. Your scores still count. We may use private feedback to raise a concern with a clinic without identifying you. You can ask us to publish it later.

Checks on feedback. Written feedback is checked automatically for personal details, abusive language and copied text, and may be held for our team to review before it appears. Our team may hide or remove feedback that breaks our Terms of Use. These decisions are made by people, not automatically.

Doctors and clinics are not sent your feedback or told who wrote a review. They can see published reviews on their public profile, like anyone else.

Messages sent to our support team, including reports from doctors or clinics about the conduct of a patient, are stored and reviewed to keep the platform safe and fair. Our team checks each report against the platform's records before acting on it.

Your personal and medical information is only shared with a doctor after you book an appointment. Until then, your identity and medical history remain private.

We may share your data with:

• Healthcare providers or clinics with your consent
• Third-party service providers (e.g., cloud hosting, analytics, email platforms) under strict confidentiality agreements
• Law enforcement or legal authorities when required by law

We ensure all partners adhere to stringent data protection practices.

Each email address can be associated with only one user account. You cannot create multiple accounts using the same email. This is to maintain the integrity of health data and prevent duplicate or fraudulent profiles.

If you delete your account, your personal data (name, contact info, test history) will be removed upon request, but reviews, forum posts, and public contributions will remain unless separately requested.

We use modern encryption standards to protect your data both in transit and at rest. All data transmissions are secured via HTTPS, and sensitive information is stored with industry-standard encryption protocols.

Access to your data is strictly controlled, and we perform regular audits, monitoring, and testing of our infrastructure to prevent unauthorized access.

Infertility Aide is based in India and processes personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act). We also follow the principles of the EU General Data Protection Regulation (GDPR) and the US Health Insurance Portability and Accountability Act (HIPAA). These give you rights such as:

• Right to access your data
• Right to correct or delete your data
• Right to restrict or object to certain uses of your data
• Right to withdraw consent at any time
• Right to nominate another person to exercise your rights if you are unable to (DPDP Act)
• Right to raise a grievance with us, and to complain to the Data Protection Board of India or, for EU residents, your local data protection authority

Health information and consent. Information about your fertility, treatments and feedback is health information. We process it only with your explicit consent, which you give when you create your account, and you can withdraw it at any time by contacting us. Withdrawing consent may limit the services we can provide.

Grievances. For any concern about your personal data, contact our grievance team at support@infertilityaide.com. We will respond within the time required by law.

We honor all valid data requests in accordance with the timelines required by applicable law.

You can update, correct, or delete your personal data by logging into your account or contacting us directly. If you choose to delete your account, we will remove your identifiable data, but certain contributions (e.g., reviews) may remain on the platform in anonymized form unless removal is requested.

To exercise your rights, contact us at support@infertilityaide.com.

We use cookies and third-party tools (like Google Analytics) to understand how users interact with the site and to improve functionality. You can disable cookies through your browser settings, though this may affect the usability of some features.

We may update this policy as needed to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy regularly to stay informed.