Current openings
The Content Operations Manager oversees the planning, publishing, and maintenance of content across Infertility Aide. This role ensures our articles, doctor profiles, treatment information, and educational resources remain accurate, well-organized, current, and aligned with our editorial, medical, and SEO standards.
Responsibilities
- •Manage the end-to-end publishing workflow.
- •Maintain and update articles, doctor profiles, and treatment pages.
- •Coordinate with writers, designers, developers, and medical reviewers.
- •Ensure content meets editorial, quality, and SEO standards.
- •Monitor existing content and coordinate regular updates as information changes.
- •Maintain editorial calendars and content workflows.
- •Leverage AI tools to improve efficiency while maintaining human oversight and editorial quality.
What matters most
- •You care deeply about quality, accuracy, and attention to detail.
- •You enjoy creating order, improving processes, and keeping things organized.
- •You're naturally curious and willing to learn new topics, particularly in healthcare.
- •You take ownership of your work and follow through.
- •You're comfortable using AI to improve efficiency, but never compromise on quality.
- •Experience with content, publishing, SEO, or healthcare is an advantage, but what you've built and how you think matters more than where you've worked.
As part of our Customer First culture, every team member contributes to supporting our users and improving their experience.
Application requirement
Please include at least 2 examples of content you've published, managed, or significantly improved.
The Digital Growth & Social Media Manager is responsible for growing Infertility Aide's digital presence across social platforms. This role combines creativity, analytics, and experimentation to build engaged communities, increase brand awareness, and support long-term audience growth.
Responsibilities
- •Develop and execute multi-platform social media strategies.
- •Create and publish engaging content with the content and design teams.
- •Monitor analytics and optimize performance through continuous testing.
- •Manage community engagement across social channels.
- •Identify new growth opportunities, trends, creators, and partnerships.
- •Execute both organic and paid social campaigns.
- •Report on performance and recommend growth initiatives.
What matters most
- •You understand how audiences engage with content and what drives growth.
- •You're creative, analytical, and enjoy experimenting with new ideas.
- •You measure success through results, not assumptions.
- •You're always learning how platforms evolve and adapting your strategy.
- •You take ownership of your campaigns and aren't afraid to test, fail, and improve.
- •Previous success growing social media accounts or digital communities is highly valued. Show us what you've built.
What we offer
- •Fully remote work environment.
- •Flexible working hours.
- •Opportunity to contribute to a fast-growing global healthcare platform.
- •High ownership, autonomy, and opportunities for professional growth.
As part of our Customer First culture, every team member contributes to supporting our users and improving their experience.
Application requirement
Please include at least one social media account you have personally managed for each platform you've worked on, along with your role, duration, and measurable results.
This role oversees Infertility Aide's external communications and public relations activities, serving as the primary point of contact for media, healthcare organizations, partners, and other external stakeholders. The role is responsible for managing corporate communications, media relations, and strategic outreach to support the company's international growth and reputation.
Responsibilities
- •Manage external communications on behalf of the company.
- •Respond to inquiries from healthcare professionals, media, and partner organizations.
- •Coordinate interviews, press releases, and corporate communications.
- •Identify opportunities for media coverage, conferences, podcasts, awards, and industry events.
- •Prepare professional communication materials and presentations.
- •Represent Infertility Aide in meetings and external engagements.
- •Support initiatives that strengthen the company's visibility and reputation.
What matters most
- •You're an exceptional communicator who represents yourself and your organization professionally.
- •You write clearly, confidently, and with purpose.
- •You're comfortable speaking with healthcare professionals, media, and senior stakeholders.
- •You know how to communicate thoughtfully in different situations and cultures.
- •You're proactive, organized, and dependable.
- •Experience in communications, public relations, healthcare, or corporate affairs is a plus, but your communication skills and professionalism matter most.
What we offer
- •A fully remote work environment.
- •Flexible working hours.
- •The opportunity to contribute to a fast-growing global healthcare platform.
- •High ownership, autonomy, and opportunities for professional growth.
As part of our Customer First culture, every team member contributes to supporting our users and improving their experience.
Application requirement
Please include 2–3 examples of communication materials you have created (such as press releases, media pitches, corporate emails, presentations, or partnership proposals). If confidentiality prevents sharing, please provide redacted versions or describe your role.
The Patient Experience Coordinator helps ensure every interaction with Infertility Aide is helpful, responsive, and professional. This role supports patients throughout their journey by answering questions, resolving issues, gathering feedback, and working closely with internal teams to continuously improve the user experience.
Responsibilities
- •Respond to patient inquiries via email, chat, and other communication channels.
- •Guide users to relevant resources, doctors, and platform features.
- •Resolve issues efficiently while maintaining a high standard of service.
- •Escalate technical, medical, or operational issues to the appropriate teams.
- •Identify recurring questions, pain points, and opportunities for improvement.
- •Maintain accurate records of user feedback and support interactions.
- •Collaborate with product, content, and engineering teams to improve the overall patient experience.
What matters most
- •You genuinely enjoy helping people and creating positive experiences.
- •You're patient, empathetic, and remain calm under pressure.
- •You communicate clearly and know how to explain complex information simply.
- •You enjoy solving problems and finding practical solutions.
- •You notice patterns in customer feedback and think about how processes can be improved.
- •Experience in customer support, hospitality, or healthcare is helpful, but we're primarily looking for people who care deeply about serving others.
As part of our Customer First culture, every team member contributes to supporting our users and improving their experience.
Application requirement
Tell us about a time you turned a frustrated customer into a happy one, or describe an experience where you solved a difficult problem for a customer or user.